Bar FAQ

– Identification and Access –

A current federal or state issued photo ID is required for bar entry. State law no longer requires memberships.  Instead, they require the use of electronic  I.D. scanners for each patron’s ID.  Your ID will be scanned at the 21+ entrance and you will receive a hand stamp.  The stamp allows you to travel between the separate areas of the building.  The line for the bar can be slow to start but once all the IDs have been scanned flow between the two sides is much easier. Thank you for your patience.

– Alcohol Restrictions –

State law also requires the use of a metered dispensing systems, calibrated to dispense 1.5 ounces or less of primary liquor for a shot or into a mixed drink.

“All beverages must have 3.2% alcohol by weight or less (or 4% or less by volume) per drink, per person.”

What this means to you is if you want to order more than one drink you need more than one person – since pitchers have more fluid oz. you need at least two people to order one.

– Last Call –

Alcohol may be served in the State of Utah from 10:00am to 1:00am.  However, with concerts and shows the bar at In the Venue stops serving alcohol when the music stops.   Please, don’t forget to close your tab!

Booking & Band Inquiries

– Private Event Booking –

Our building is available to rent for private events.  For details, questions and booking please call (801) 867-1094.

– Band Inquiries –

Our Facility is just a venue and does not have a production booking department.  We contract the space, equipment and our staff to Production companies who book the shows.  Contact them for information about booking a band for our venue.

Early Line Up Information

– Line Up Times –

In the Venue does not have any restrictions on line up as long as it does not interfere with our other events. We would ask you to please be respectful of the other businesses in the area and obey all instructions from our security staff or law enforcement officers.

Multiple Event Listings

– Hosting Multiple Shows –

Our unique layout allows us to host up to three shows in a given night, though normally we limit it to two.  We have separate concert rooms available for booking – the “Big Room Stage”, the “Small Room Stage” and the Basement. Each with their own door, when you get here a staff member outside will direct you to the correct entrance for your event.

– Event Separation –

Different events will be separated either completely or by way of the bar area with access being controlled by our security staff. Admittance to one Event will not gain you entry to other events in the building.

Parking Information

– Parking –

The lot to the south of the building is owned by the City of Salt Lake. It has posted NO PARKING signs, fencing and they will ticket/tow cars. Suggested parking would be along 600 West or paid parking at the Gateway Mall.

Trax is preferred option as you can “Park n Ride”. For our venue take the Blue Trax line and use the Old Greek Town stop.

Additional Info: Because of Utah’s curfew law any “All Ages” show has to be over by 11 o’clock which is around the time of the last departing Trax trains.

Press Pass Information

– Obtaining a Press Pass –

The venue cannot issue press passes. Only the promoter, tour manager or booking agent can do that.

Postfontaine

Salt Lake City Concerts

The Kollective

Product Information

– Production Companies –

PostfontaineThe Kollective and Salt Lake City Concerts book the majority of the shows at In the Venue.  Please contact them for any additional information such as:

  • Concert details
  • Opening acts or band line-up questions
  • Alternate ticket options or other ticketing questions
  • Press Passes or any other specialized access pass – VIP, Backstage, Meet-and-Greet, etc
  • Information about booking your band

Policies, Rules, and Restrictions

NO WEAPONS of ANY kind will be permitted.

DRUGS or any other illegal substances are NOT permitted.

Guests are expected to maintain reasonable and appropriate behavior at all times.  Any inappropriate behavior as determined by facility personnel can result in ejection and possible arrest.

Facility personnel reserves the right to deny entry or eject guests displaying inappropriate behavior at any time as determined by facility/event management.  Ejected guests will not receive a refund for their tickets or be compensated in any way.

Inappropriate behavior includes, but is not limited to:

Failure to comply with facility personnel

Drunk and disorderly conduct

Fighting or challenging others to fight – disturbing other guests’ enjoyment of the event

Interference with the event, or participants of the event in any way

Throwing, tossing or discharging any object – intentionally spilling food or beverages

Taunting, the use of profanity or any type offensive language against the staff or performers (verbal, written, or gestures)

Any type of property destruction or vandalism

Entering an unauthorized areas including but not limited to: Stage or Backstage areas, Fire Exits, VIP, alternate events or closed areas

Violating In The Venue rules, regulations and policies

Violating any local, state, or federal laws

Guests who attempt to ‘sneak’ into the facility may be subject to further consequences and possible arrest.

Fighting is not tolerated. Any guests involved in a physical or verbal altercation are subject to ejection, possible arrest and prosecution.

– Prohibited Items and Searches –

Each show has a specific outline for Prohibited Items and their own unique set of rules written into their contracts – changes to Prohibited Items are subject to change without notice at any time and at the discretion of In The Venue’s management.

 All guests, bags, and jackets are subject to search at any time.

For all events, guests are subject to searches including, but not limited to pat downs, the use of wands and visual searches.  Any guests refusing a search of any kind (either personal or bag) shall be refused entry to the facility and may not be eligible for a refund on their ticket purchase.

Common prohibited items:

Weapons, drugs, tasers, laser pointers, etc.

Any outside Food or Drink

Professional camera equipment

Writing utensils (pens, pencils and markers)

Common approved items:

Cell phones

Lighters

Backpacks

Blankets

Management reserves the right to handle each occurrence on a case-by-case basis. Depending on the item, the patron may either be asked to remove the item from the facility, dispose of the item, may be denied entrance or be ejected from the facility.

– Alcohol and Intoxicated Guests –

Guests are expected to follow all laws governing the purchase, possession, and consumption of alcohol.  Guests are responsible for their own drinking, and are expected to drink responsibly.  It is the responsibility of the guest to ensure they have a safe, responsible means of transportation when leaving the facility.

Management reserves the right to eject and have cited any individuals under the age of twenty one (21) who illegally purchase, possess, or consume alcohol or are visibly intoxicated.  Individuals providing alcohol to those under 21 will also be ejected and subject to citation.

Alcohol sales cutoff varies by event. We reserve the right to stop serving alcohol at any time and to anyone.

Guests found with alcohol brought from outside the facility or outside of the designated bar area will have the alcohol immediately confiscated and the guest subject to possible ejection. No alcohol is allowed to leave the facility. Guests attempting to leave with alcohol will have the alcohol immediately confiscated.

Any patron who is intoxicated before entering the venue may be denied entry to the facility.

Any patron found intoxicated within the venue and causing a disturbance as determined by management, will be asked to leave the facility without refund and may be subject to further consequences.

– Smoking –

Smoking is allowed on the open air patios only.  Any patron found smoking in a non-designated will be subject to possible ejection and further consequences.

*Note – These policies and procedures are subject to change and update at any time, without notice.

Seating and Layout Information

– Seating –

The majority of the venue is standing room only – however we do have some benches, tables and chairs in select areas. All areas are general admission unless indicated otherwise.

In The Venue is wheelchair accessible – please contact us for any assistance requests.

– Layout –

Navigation: Upon arrival In The Venue staff outside will instruct you on which entrance and will perform a security search (degree varies from simply emptying pockets to full pat downs). Tickets are taken at the door, ticket purchase and Will Call are handled just inside.

Big Room shows: Once inside you are in the GA/all ages area. There is a wall/fence separating the 21+ side, usually with a light over the station where they scan IDs (required by state law). There is a bar on the main floor and two bars on the Patio (Patio bar availability subject to weather conditions).  Stairs to the balcony are on the east end of the building and have built in colored lights. The balcony is normally 21+ only.

Small Room shows: Once inside you are in the GA/all ages area. On the far end of the room are stairs leading to the 21+ side, usually with a light over the station where they scan IDs (required by state law).

Smoking Areas: Smoking is not permitted inside the building, this includes the balcony. The patio is normally open for smoking. Designated smoking areas vary by event – ask a staff member for event instructions.

Ticketing Information

– Box Office or Ticket Services –

In the Venue currently does not manage ticketing services and does not have a box office for ticket sales.  The various production companies contract with ticketing outlets for their shows.  Questions about tickets should be directed at the Production Company facilitating the show or the contracted ticketing service provider.

More information – Production Company Information

– “Day Of” Tickets –

Remaining tickets are usually sold by the on-site employees of the production company bringing in the show the day of at the door with Will Call.  Please be advised: shows can and often do sell out. There are no guarantees that tickets will be available the day of a show.

– “Will Call” Tickets –

Will Call is normally handled by onsite employees of production company staff at the door.  The In The Venue staff members can direct you when you arrive as often there will be a separate line for patrons with Will Call tickets.

Items required to pick up your tickets from the Smith’s Tix Terms and Conditions page:

“If your tickets are being held for pick-up at the venue on the night of the show, please note that the tickets will only be released to the name on the credit card account used to purchase said tickets. If the will call pickup name needs to be changed for any reason please contact the Smith’s Tix charge card and information line at (800)888-8499 for instructions. A photo ID must be presented for tickets to be released. The account number of the order is also required. In most cases, these tickets will be available no earlier than one hour prior to the scheduled start of the event.”

– Refunds –

Refunds for cancelled shows are usually available at the point of purchase. Please contact the production company that booked the show for any other refund inquires.